Items are shipped via United States Postal Service. Available USPS shipping services are First Class Mail {2-5 day delivery}, Priority Mail {1-3 day delivery}, Priority Mail Express {1-2 day delivery}. Selection for shipping service can be made at checkout.

Items are shipped via United States Postal Service. Available USPS International shipping services are First Class International Package Service {delivery times vary by location}, Priority Mail International {6-10 day Delivery}, Priority Mail Express International {3-5 day delivery}. Selection for shipping service can be made at checkout.

Please note that USPS First Class International Package service does not include tracking and insurance. Please consider purchasing Priority Mail International shipping for insuring and tracking your package.

These items cannot be refunded as they are made to order for your chosen specifications. Please consider these items seriously before purchasing. I am happy to work with you prior to purchasing an item to help decide what colors, details, and styles might work best with your wedding day attire. You may also purchase fabric color swatches to ensure you have chosen the correct fabric color. You will find a link to purchase fabric color swatches in the Item Details on each individual item page.

Each piece is made individually by hand, which by nature means that each piece will be unique to itself. Slight differences in item to item may occur, however your item will always reflect the original image very closely.

I am currently taking custom orders for bridal veils, sashes, hair adornments and other handmade bridal accessories. Please contact me via Etsy Conversation or by pushing “Request Custom Order” button on the homepage to discuss details, styling, and timing for your custom order. I will then send you a quote for the custom order and proceed by making a custom listing on the Etsy site for you to purchase. Custom orders may take up to 6-8 weeks to complete prior to shipping. Please, only serious inquiries for custom orders, as it takes a lot of time to design and source materials.

If you need to receive an item faster than the standard production time stated for an item you are able to purchase a Rush Order. You may purchase a Rush Order at the following link: https://www.etsy.com/listing/261423145/rush-order?ref=shop_home_active_21

Once your veil has arrived, remove the veil from packaging and hang or drape the piece to release wrinkles naturally. If stubborn wrinkles remain prior to your wedding day, lightly steam or iron on lowest setting to release any remaining wrinkles. The veiling is extremely delicate and too much heat will irreparably damage the fabric. Test iron heat or steamer on the least noticeable area to ensure the settings are desirable.

Please contact us through either Etsy conversation or directly via email at kerres@aliceandmaebridal.com. We will do our best to respond as quickly as possible or within 24 hours of receiving your message on regular business days.

If you are happy with your product, please consider helping our growing business by leaving a positive review! If you are unhappy with your product, please contact me so that the issue may be resolved prior to leaving neutral or negative feedback.